Questions, answered.
Everything you need to know about wallets, numbers, and the marketplace. Can't find what you're looking for? Reach out and we'll help you sort it out.
How does the wallet work?+
Every account gets a ₦ wallet the moment you sign up. Top it up from the Top Up page, and every number rental or marketplace purchase is deducted from that same balance — no separate cards or currencies to juggle.
What's the difference between Numbers and All Countries?+
Both get you a real phone number to receive an SMS code on. Numbers is the fast path — type a service code and go. All Countries lets you browse by country and service first, so you can compare price tiers and availability before you buy.
How long do I have to receive my code?+
Once a number is rented, we check for your code automatically every few seconds. If nothing arrives and you haven't received a code yet, you can cancel for a full refund straight from the Numbers or All Countries page.
Can I get a refund if a number doesn't work?+
Yes — any rental still waiting for a code can be cancelled for an instant refund to your wallet. Once a code has been delivered, the number has done its job and isn't refundable.
What am I getting when I buy from the Marketplace?+
Marketplace products are real account credentials — email or username, password, and any extras like 2FA codes or recovery details — delivered to you the moment you buy. Nobody else receives the same account.
Is my top-up reviewed manually?+
For now, yes — top-up requests are reviewed and credited by our team, usually quickly. You'll see the status change from pending to approved on your Top Up page once it's done.
Are my purchased account credentials stored securely?+
Credentials are never shown in your order history by default — you reveal them on demand from the Logs page, and only your account can ever request them.
Does GetStore support dark mode?+
It does — use the sun/moon icon in the top bar any time. Your choice is remembered on this device.